Milo's Cat Hotel

Health Requirements For Stay​

• We do not take any cats younger than 6 months.

• All cats must be de-sexed.

• All cats must be up to date with vaccinations. A current vaccination certificate against enteritis and cat flu done within the last year and at least 14 days prior to arrival must be shown. 

• All cats must be up to date with flea and worm treatment. Routine treatment should be done at least 48 hours prior to arrival. If we find any signs of fleas we will administer flea treatment at a cost of $25 which will be passed onto owners.

• We are able to administer medication mixed with food and apply topical ointments to the skin as directed. Please note that we do not administer injections or give oral medications directly (e.g., pill-popping). While we will make every effort to encourage cats to eat medicated food, we cannot guarantee they will do so, and we do not accept responsibility if medication is not ingested.

• We are happy to attempt sensitive grooming tasks like eye cleaning, and dental brushing, as requested. However, these services are dependent on the cat's temperament and cooperation. For the safety and wellbeing of both your cat and our staff, we reserve the right to cease these activities if a cat becomes distressed or resistant. We do not accept responsibility if we are unable to complete grooming tasks.

• We do not accept cats at the “end of life” stage, or those with contagious diseases, or showing signs of cat flu.

• You must notify us of all medical issues known about your cat.

 

Medical & Veterinary Treatment During Stay

• In unlikely medical events, we reserve the right to arrange for vet travel and treatment at the owners' expense. We will always strive to communicate with the owner or the emergency contact first where appropriate and use the cat’s own vet where possible.

• We accept no liability for any illness, injury, death or loss for any reason of your cat which occurs during or after their stay.

 

Food

• We encourage owners to bring their own supply of cat food as this provides a source of familiarity and comfort for your cat in a new environment. We will feed your cat as per your instructions. There is no change in cost if owners provide their own food.

• If a cat is not eating their normal food well we reserve the right to offer a different food.

 

Check-In and Check-Out

• Must be arranged by appointments.

• For security purposes an ID and booking check may be done at Check-in and Check-out.

• If the person at check out is not the same, their name and contact must be provided ahead of time.

• Please bring your cat in a secure and appropriate cat carrier.
  We can store your cat carrier during their stay.

• We encourage owners to bring along their cat’s favourite toy, blankets and treats. We do our best to look after these items but take no responsibility for any damage or missing parts.

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Payments​​

• Payments must be made in full 7 days prior to check-in. For last minute bookings, we require payment as soon as possible, prior to check-in. 

• We do not accept any afterpay or cash payment.

• Current rates are $45.00 per cat per Premium Room and $18.00 for a second cat from the same household sharing a room (GST inclusive). Night rate for stays after 14 days receive a 15% discount; at $38.25 per cat per room and $15.30 per second cat (GST inclusive).

• Current rates are $64.00 per cat per VIC Room and $18.00 for a second cat from the same household sharing a room (GST inclusive). Night rate for stays after 14 days receive a 15% discount; at $54.40 per cat per room and $15.30 per second cat (GST inclusive).

• Deposits of $100.00 for long stays are required upon booking.

• Should there be any additional charges incurred during the stay, we will email you an invoice for the outstanding amount.

 

Cancellation and Booking Changes

• We understand that unexpected things can happen. Bookings can be canceled free of charge up to 48 hours prior to arrival. If canceled within 48 hours of arrival, the 1st night shall be charged.

• No refunds are given should the guests choose to check-out earlier than their reservation.

• No-show clients may also be asked to pay a deposit towards future bookings.

• You are responsible for paying all fees and charges incurred in connection with your use of our facilities and services. Failure to pay fees and charges may result in the suspension or termination of your access to our facilities and services.

• Repeated failure to attend booked appointments and/or late payments and/or poor communication may result in the suspension or termination of your access to our facilities and services.

 

Photos & Videos

• Please make it known to staff if you wish to opt out of our photo or video taking of your cat.
  We use this to provide updates to owners, as well as on our social media, website and potential marketing purposes. 

 

Contract

• By booking with us you agree to the above policies and disclaimers, and you will be required to sign a contract to that effect at check in.

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June 2025

 

Please see the Policies and Disclaimers page for Business and Product T&Cs